Terms & Conditions

Giraffe Event Spaces Ltd operates this website (giraffeeventspaces.co.uk). We are registered in England and Wales. Our registered office is at 69 Derwent Road, Scunthorpe, North Lincolnshire, DN16 2NX. Company Registration Number: 17404539.

If you have any questions about these terms, you can reach us at hello@giraffeeventspaces.co.uk.

These terms explain how you may use this website, whether you are visiting as a guest or a registered user. Please read them carefully before using the site. By continuing to browse and use this website, you confirm that you accept these terms and agree to follow them. If you do not agree, please stop using the site.

Access to this website is provided on a temporary basis. We reserve the right to change, suspend, or withdraw the site — or any part of it — at any time and without notice. We will not be responsible if the site is unavailable for any reason or for any length of time.

From time to time we may limit access to certain areas of the site to registered users only.

If you are given a login, password, or any other access credentials, you must keep them confidential and not share them with anyone. We may disable your access at any time if we believe you have not followed these terms. You are responsible for making sure that anyone accessing the site through your internet connection is also aware of and follows these terms.

All content on this website — including text, images, graphics, logos, and other materials — belongs to Giraffe Event Spaces Ltd or is used with permission. It is protected by copyright and other intellectual property laws.

You may print or download a single copy of any page for your own personal reference, and you may share links to our content within your organisation. However, you must not:

• Alter or modify any materials you print or download
• Use images, graphics, or other media separately from accompanying text
• Use any part of this site’s content for commercial purposes without our written permission
• Fail to acknowledge Giraffe Event Spaces Ltd as the source of any material you use

You are welcome to link to the home page of this website, provided you do so in a fair and lawful way. If you wish to use our content in any other way, please contact us at hello@giraffeeventspaces.co.uk.

The content on this website is provided for general information only and is not intended as advice. We make no guarantees that the information is accurate, complete, or up to date at any given time. We are not responsible for any decisions made based on information found on this site. We aim to keep the site current and update it regularly, but we are under no obligation to do so and may change or remove content at any time.

To the extent permitted by law, Giraffe Event Spaces Ltd excludes all warranties and conditions relating to this website and its content. We will not be liable for any loss or damage — whether direct, indirect, or consequential — that arises from your use of, or inability to use, this site. This includes but is not limited to:

• Loss of income or revenue
• Loss of business or contracts
• Loss of profits or anticipated savings
• Loss of data or goodwill
• Wasted time or resources

Nothing in these terms removes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

We handle any personal information you share with us in line with our Privacy Notice. By using this site you agree to how we use your data as described there, and you confirm that any information you provide is accurate.

If you submit any content to this website — such as a registration form, enquiry, or any other material — you confirm that it is accurate and that you have the right to share it. We reserve the right to use, copy, or share that content as necessary to operate our services, and to remove any submission at any time.

We may also disclose your identity to any third party who claims that material you submitted infringes their rights. We are not responsible for any inaccuracies in content submitted by users.

You must not misuse this website by deliberately introducing viruses, malware, or any other harmful software. You must not attempt to gain unauthorised access to this site, our servers, or any connected systems, or carry out any attack that could disrupt the availability of the site.

Doing so is a criminal offence under the Computer Misuse Act 1990. We will report any such activity to the relevant authorities and cooperate fully, including disclosing your identity where required. Your right to use this site will end immediately if you breach this provision.

We are not liable for any loss or damage caused by harmful software that may affect your device as a result of using this site or any linked site.

Where this site contains links to external websites, those links are provided for your convenience only. We do not control the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You are welcome to link to the home page of this website, provided you do so in a fair and lawful way that does not damage our reputation or suggest any endorsement or association with you that does not exist. You must not link from a website you do not own, frame our site within another site, or link to any page other than the home page without our permission. We reserve the right to remove linking permission at any time. To request permission to use our content in any other way, please contact hello@giraffeeventspaces.co.uk.

These terms are governed by the laws of England and Wales. Any disputes arising from your use of this website will be subject to the exclusive jurisdiction of the English courts, although we reserve the right to take action in any country where you are based if needed.

We may update these terms at any time by revising this page. We encourage you to check back from time to time as any changes will be binding on you once posted. The date at the top of this page shows when the terms were last updated.

When you pay for a pitch or event space through Giraffe Event Spaces Ltd, you are entitled to a 7-day cooling off period from the date of payment. During this period, you may cancel your booking and receive a full refund by contacting us at hello@giraffeeventspaces.co.uk.

After the 7-day cooling off period has passed, all payments are non-refundable. By proceeding with a booking after this period, you acknowledge and agree that no refund will be issued if you subsequently change your mind or are unable to attend.

This does not affect your rights in the event of a cancellation or double-booking caused by the venue or by Giraffe Event Spaces Ltd — in such cases, we will always endeavour to find a suitable alternative or agree an appropriate remedy with you.

If you have any questions about a payment or refund, please contact us as soon as possible at hello@giraffeeventspaces.co.uk.

Tickets for ticketed events are sold through this website and paid for securely by card. All tickets are digital tickets delivered via Ticket Monkey and will be sent to the email address used at checkout within 5 days of purchase. Please keep your tickets safe, as you will need to show them on the day.

Tickets are non-refundable and non-transferable. The only exception is where the show does not go ahead: if an event is cancelled or does not take place, we will refund the full purchase price of your tickets automatically.

Ticket Protection is an optional add-on you can choose at checkout, costing £2 per adult ticket (it is free for children’s and under 5s tickets). If you purchase Ticket Protection and then find you cannot make it, your tickets become flexible and we will help you with any of the following:

• A full refund of the purchase price of your tickets if you cannot make it;
• Transferring your tickets to a different ticketed show;
• Changing the name on your tickets — we can send out replacement tickets under another person’s name on receipt of written instruction from you via email.

Without Ticket Protection, we are unable to offer refunds, transfers or name changes (other than where the show does not go ahead, as above). The Ticket Protection fee itself is non-refundable.

To use your Ticket Protection, or if you have any questions about tickets, please email us at hello@giraffeeventspaces.co.uk.

If you have any concerns about anything on this website, please get in touch at hello@giraffeeventspaces.co.uk — we are always happy to help.